Library · · 6 min · Tools
Multi-venue exclusion in New Zealand — how voluntary bans usually work
Venue-based and multi-venue (MVE) processes under the Gambling Act — separate from offshore website accounts.
Editorial article — not sponsored, not a substitute for individual professional advice. We do not sell treatment or receive commission from organisations mentioned.
Transparency: This is a plain-language overview for people in Aotearoa. Official rules sit with regulators and operators — start from the Department of Internal Affairs exclusion guidelines and the sites below. We do not process exclusions.
Self-exclusion at venues
Under the Gambling Act 2003, people can request an exclusion order for a specific venue (or work through arrangements that cover multiple venues). Orders are legally serious — breaching them can carry penalties described in official guidance.
Multi-venue exclusion (MVE)
Multi-venue exclusion helps some people exclude from several venues without visiting every site individually. Coordinators and problem-gambling services (for example teams linked to the national MVE administration service) can explain ID and photo steps — see multivenueexclusion.org.nz. PGF Services publishes a self-exclusion fact sheet and local offices often assist.
What this is not
- Not therapy, budgeting, or a crisis service.
- Not a single button that blocks every offshore gambling website — you may still need account closures, payment blocks, and support.
- Not a promise of recovery — many people combine exclusions with counselling or peer groups.
Online accounts
For websites or apps you use, use each operator’s official responsible-gambling tools and written requests. Check current New Zealand consumer guidance on Safer Gambling Aotearoa alongside DIA material.
Corrections: hello@gamblinghelpnz.com